Terms and Conditions

This is a legally binding contract between the property owner, Sandy’s@Tilquhillie and the holidaymaker. The property owner is also referred to as "we" and "us". The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".

Bookings

A booking deposit is payable within 72 hours of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge is payable not less than six weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued. Bookings made less than six weeks prior to the arrival date must be paid in full at the time of booking.

Cancellation by the holidaymaker

Cancellation of the booking by the holidaymaker should be made by email and sent to sandys.at.tilquhillie@gmail.com.

If cancelling the booking:

- six weeks prior to arrival then a full refund will be given

- five weeks prior to arrival then a refund of 70% of the full price will be given

- four weeks prior to arrival then a refund of 60% will be given

- three weeks prior to arrival then a refund of 40% will be given

- two weeks prior to arrival then a refund of 15% will be given

- one week prior to arrival then the full 100% will be retained by us

We strongly recommend that you take out holiday insurance.

Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will make every effort to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

Covid-19 & Lockdowns

As members of the Association of Scottish Self-Caterers (ASSC), we follow their guidance and protocols with regards risk assessments and cleaning with virucidal disinfectant. In the event of a holidaymaker developing Covid-19 symptoms, they should go home as soon as possible, minimising contact with others as much as possible. 

In the event of a national, or local lockdown affecting either the property or the holidaymaker, which prevents travel to the property, a full refund will be given regardless of how long prior to the arrival date. Other than outlined above, no refunds will be given due to illness of the holidaymaker or any of their party.

We strongly recommend you take out holiday insurance.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies. The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required. The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker/s is unacceptable. The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

Number of Guests The maximum number of people entitled to stay at this property is two (2) and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub-letting and parties are prohibited.

Pets We prefer a maximum of two well-behaved dogs in the property but may be able to accommodate more, subject to the property owner's agreement. They must be house trained and the number and type of dog must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

Dogs must not be left unaccompanied in the property at any time. The holidaymaker is responsible for cleaning up in the garden after the dog/s. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

Parking The property benefits from off road parking with space for two vehicles. Secure storage for sporting equipment may be available. Unfortunately we cannot offer electric vehicle charging.

Arrival and Departure Time Every effort will be made to have the property available from 3pm on the day of arrival. The property must be vacated by 10:30am on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

Liability

The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

Cleaning We would like to think the holidaymaker/s would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Breakages The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

Complaints Every effort is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.